OyeGifts Privacy Policy

Privacy Policy

At OyeGifts, we recognize that gifts are most meaningful when delivered as a surprise. We are committed to protecting your privacy and ensuring secure transactions. We do not publish, sell, or rent your personal information to third parties for marketing purposes without your explicit consent.

1. Policy Scope & Acceptance

This Privacy Policy applies to all services offered on OyeGifts under the domain and subdomains of www.oyegifts.com (the “Site”), including parent, affiliate, subsidiary, or joint-venture platforms.
By visiting or using this Website, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not use or access the Site.
Your continued use of the Site constitutes your express consent to the collection, use, and disclosure of your information as described herein.
This Privacy Policy forms part of and is subject to the Terms of Use and User Agreement.

2. Updates to This Policy

This Privacy Policy may be revised at any time without prior notice.
Users are encouraged to review this policy periodically to remain informed of any updates.

3. Your Privacy – Our Commitment

We value your trust and are committed to protecting your personal information through consistent privacy practices.
Our goal is to enable you to use our services confidently and securely.

4. Information We Collect

We collect and store personal information necessary to provide a secure, efficient, and customized shopping experience.
You may browse the Site anonymously; however, once you share personal information, you are no longer anonymous to us.
To use certain features, you may be required to register and provide details such as name, date of birth, phone number, email, user credentials, billing/shipping address, bank/payment details, and other information as needed.
Mandatory and optional fields are indicated wherever possible. You may choose not to provide optional information, but certain services may then be unavailable.
We may automatically collect usage data such as browsing behavior, demographics, interests, pages visited, referral URLs, browser information, IP address, and social-network interaction indicators in aggregated form for research and safety.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze traffic, measure promotions, improve user experience, and enhance security.
Cookies may allow features such as password re-entry reduction and personalized recommendations.
Most cookies are session-based and are deleted automatically after your session ends.
You may decline cookies via browser settings; however, some Site features may not work optimally.
Third-party cookies may appear on certain pages. OyeGifts does not control third-party cookie practices.

6. User Correspondence

If you contact us through email, letters, or support queries, we may store such correspondence for record-keeping and dispute resolution.
We may also retain correspondence received from third parties regarding your activity on the Site.

7. OyeGifts Android App

To enhance your experience, the app may request certain personally identifiable information such as name, address, device ID, or other details required for service delivery.
Any information requested by the app may be stored on your device and/or used by OyeGifts in accordance with this Privacy Policy.
The app may use third-party services that collect information to identify users for analytics, performance, or security purposes.

8. Our Use of Your Information

We use personal information to process orders, provide requested services, and deliver customer support.
Your information helps us resolve disputes, troubleshoot issues, prevent fraud, enforce policies, and improve platform safety.
We may analyze user behavior to enhance our marketing, promotions, content offerings, and personalisation.
We may contact you with service updates, offers, targeted promotions, administrative notices, and relevant communication.
You may opt out of non-essential communication through profile settings at any time.

9. Disclosure of Information

We may share limited information with internal teams and service partners strictly for order fulfilment, operations, and customer support.
We cooperate with law-enforcement and regulatory authorities when required to prevent fraud, protect intellectual property, or comply with legal proceedings.
Where legally valid requests are received, we may disclose relevant user information such as name, address, email, contact number, and transaction history.
Due to regulatory or security reasons, full confidentiality of communications cannot be guaranteed in all circumstances.
However, we apply industry safeguards to reduce unauthorized disclosure risks.

10. Security Measures

Your account is protected through password authentication.
We use industry-standard security controls to protect stored personal data.
Access to personal information is restricted to authorized employees/contractors only.
Despite safeguards, we cannot guarantee that data will never be exposed through unlawful interception or unauthorized access.
OyeGifts is not responsible for information intercepted in transit over the internet.

11. Log Data

In case of app errors, log data may be collected through third-party tools.
Log data may include IP address, device name, OS version, app configuration, usage time, date, and performance statistics.

12. Terms & Modifications to Privacy Policy

We may update this policy and publish revised versions on this page.
For material changes, users may be notified via email and/or prominent website notices.
Such changes become effective within 30 days of notification or posting, whichever occurs first.
Users are responsible for keeping their email address updated. Continued use of the Site indicates acceptance of modifications.
If you do not agree with changes, you may request deactivation before the effective date.

13. Dispute Resolution

If you believe the Privacy Policy has not been complied with, you may write to us at support@oyegifts.com.
Please describe the complaint in detail. We will investigate and respond promptly.

14. Access to Personal Information

Upon written request and subject to legal exceptions, you may obtain details of your personal information held by OyeGifts.
We may request verification details to confirm identity before processing access requests.
A reasonable processing fee may apply, which will be communicated in advance as per applicable law.

15. Your Consent

By using the Website or providing your information, you consent to data collection, usage, and sharing as per this Privacy Policy.
For any queries, please contact support@oyegifts.com.