Policies & Terms

A. General Instructions

Please carefully review the following terms and conditions related to order cancellations.

1. Same-Day Orders

• Customers may select a preferred delivery date and time slot at checkout. Delivery timings are not guaranteed and may vary based on operational constraints.
• If an Express (same-day) order cannot be delivered on the same date, it will be delivered on the next working day.
• No refunds are applicable during festive/peak periods including Diwali, Valentine’s Day, Mother’s Day, Father’s Day, Holi, Rose Day, Teddy Day, Proposal Day, Hug Day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas, and New Year.
• Same-day orders are processed within 24 hours of the requested delivery slot.

2. Same-Day Delivery Timelines

• Day/evening same-day orders are accepted until 5:00 PM. Delivery is attempted but not guaranteed.
• Same-day midnight (00:00) orders are accepted until 7:00 PM. Delivery is attempted but not guaranteed.
• Delivery may be delayed due to extreme weather, strikes, riots, elections, bandhs, or heavy festive rush. Cancellation is not permitted in such cases.
• Special occasion orders must be placed at least 52 hours prior to delivery.
• Courier items are dispatched same day or within 2 working days, depending on preparation needs.
• Courier orders become non-cancellable once acknowledged or marked “Dispatched”.
• Courier delivery is tentative and generally completes within 5–7 working days.

3. Special Occasion Days

Special days include Mother’s Day, Father’s Day, Diwali, Holi, Valentine’s Week, Friendship Day, Raksha Bandhan, Christmas, and New Year. Orders for these days are non-cancellable and non-refundable.

4. Holi Delivery Note

During Holi, delivery may be extended to the next day due to regional shop closures.

5. Cancellation Request Timelines

• Before 24 hours of the selected slot: 20% cancellation fee, 80% bank refund. 100% wallet refund available (not valid in festive season).
• 12–24 hours before the slot: 35% cancellation fee, 65% bank refund. 100% wallet refund available (not valid in festive season).
• Within 12 hours: 100% cancellation fee, no refund.
• Refunds are issued at the company’s discretion for emergencies or unavoidable circumstances only.

6. Non-Cancellable Orders

• Same-day delivery orders
• Same-day midnight orders
• Special occasion orders
• Orders refused by the recipient for personal reasons

7. Additional Terms

Cancellation rules apply strictly with reference to the delivery time slot selected at checkout.

1. General Refund Conditions

• Refund eligibility is governed by the Cancellation Policy.
• If an order cannot be accepted due to availability or service limitations, it may be cancelled with a full refund to wallet or bank.
• Only one delivery attempt is made; recipient unavailability results in cancellation without refund.

2. Refund Initiation

• Refund is processed after customer confirms refund mode (wallet/bank) via email.
• Orders within 48 hours of delivery are refunded only to OyeGifts Wallet.
• Bank refunds may take up to 15 working days.

3. Address Change Policy

• Free before 24 hours of delivery.
• ₹250 charge if changed within 24 hours.
• If change is not feasible, order is non-refundable.

4. Pincode Refund Rules

• Incorrect pincode for non-serviceable area results in cancellation without refund.
• Change to new serviceable pincode requires paying updated delivery charges; cancellation not permitted.

5. Damaged Product Claims

• Recipient must inspect before signing.
• Damage complaints within 4 hours (courier: 6–8 hours).
• Minor cosmetic issues are not refundable.

6. Non-Delivery Considered Executed

• Wrong address, locked premises, recipient unavailable, refusal, unreachable contact, or delivery to gate/neighbor as instructed.

Your use of OyeGifts services is subject to the following Terms & Conditions.

Acceptance, Definitions & Updates

• Using the Website implies full acceptance of these Terms and associated policies.
• Company may revise Terms anytime; continued use constitutes acceptance.

Account, Security & Communication

• Users are responsible for password confidentiality and account activity.
• Electronic communication consent is implied through Website use.

User Conduct, Content & IP

• Users must not post unlawful/abusive or infringing content.
• All Website IP belongs to OyeGifts; user content grants usage rights to company.

Disclaimers & Liability

• Services are provided "as is" without warranty of uninterrupted availability.
• Company is not liable for indirect or consequential losses.

Delivery, Damage & Non-Delivery

• Exact product replica not guaranteed; equal-value substitutes may be delivered.
• Time slots are preferences; delivery may occur within 24 hours (52 hours for special days).
• One delivery attempt only; refusal/unavailability is treated as executed.

Product, Delivery & Courier Rules

• Products may vary based on local availability; equal/higher substitutions will be provided.
• Delivery dates are estimates and may vary by ±2 days.
• Courier partners do not call recipients for address corrections.
• Once shipped, international orders cannot be changed, redirected, or cancelled.
• Cancellation charges: 10% (48 hrs prior), 20% (24–36 hrs prior), no refund within 24 hrs.
• Returned packages due to incorrect/locked/unavailable addresses are not resent; new order required.

Rakhi Delivery, Dispatch & Substitution

• Rakhi orders are processed on priority during the festive period; however, delivery timelines depend on the delivery location, product availability, serviceability and operational capacity.
• Same-day Rakhi delivery is available only in selected locations and is subject to the displayed cut-off time, successful slot selection, local delivery capacity and operational availability.
• During peak Rakhi volumes, same-day orders may require up to 24–48 hours for delivery. The delivery date shown or confirmed in the order record will apply.
• A specific date or time is applicable only where that option is available and has been successfully selected at checkout. No separate verbal, call, WhatsApp or email assurance shall override the order record.
• If no eligible date/time option is selected or available, the order may be dispatched through a courier partner. Courier Rakhi deliveries generally take 5–7 working days and remain subject to the courier partner's transit network.
• Courier delivery timelines are estimates and may be affected by weather, holidays, festive volume, transport disruption, security restrictions, local conditions or other circumstances beyond OyeGifts' reasonable control.
• Same rakhi design is shipped unless unavailable; in such cases, a similar or higher-value replacement may be used. Sweets, chocolates, packaging and accessories may also be substituted based on availability.
• Incorrect/incomplete address details, recipient unavailability, refusal to accept, or an unreachable recipient/contact number may result in failed delivery or return. Re-delivery or re-shipment, if possible, may involve additional charges; a new order may be required.

Rakhi Cancellation & Refund Terms

• Rakhi orders cannot be cancelled, modified, redirected or refunded once they have been processed, prepared, handed to the delivery/courier partner or dispatched.
• As a Rakhi-season policy, cancellation or modification requests will not be accepted for Rakhi orders placed from 26th August to 29th August, including orders awaiting dispatch or delivery.
• Orders placed within 48 hours of the Rakhi occasion, same-day Rakhi orders and confirmed fixed-date/time-slot orders are non-cancellable and non-refundable, subject to applicable law.
• Refunds are not applicable for delay arising from courier operations, festive congestion, force-majeure events, recipient unavailability, refusal, incorrect address/contact details or any customer-requested change that cannot be operationally accommodated.
• In the unlikely event of a delivery issue solely attributable to OyeGifts, the support team will review the matter under the applicable resolution policy. Any approved resolution will be determined at OyeGifts' discretion and subject to applicable law.

• Unpack the plant carefully and retain soil structure.
• Water immediately upon receipt as plants may dry in transit.
• OyeGifts is not responsible for courier delays after dispatch.
• Same-day plant orders are non-cancellable.
• Plant damage complaints must be raised within 6 hours of delivery.
• Dry leaves/stems are natural unless broken.
• Festive plant orders cannot be cancelled.
• Pot design may vary, but material category remains the same.